Privacy Policy

Effective Date: July 18, 2025

Contact: clientservices@buildingchampions.com

At Building Champions, Inc. (“we,” “our,” or “us”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with us—whether online, through coaching services, or at events.

Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, email, phone number, organization

  • Coaching Data: Session notes, assessments, progress tracking

  • Payment & Account Info: Invoicing details, credit card/ACH, renewal data

  • Website Activity: IP address, browser type, pages visited, time on site

  • Cookies & Analytics: Collected via tools like HubSpot and Google Analytics

How We Use Your Information

We use your data to:

  • Deliver and manage coaching services

  • Communicate with you about sessions, renewals, or resources

  • Process payments and manage accounts

  • Personalize your coaching experience

  • Improve our website and offerings through usage trends

We do not sell your personal data.

Email Communications and Your Choices

We may contact you with newsletters, insights, event invitations, or promotional content related to leadership and coaching.

Unsubscribing is easy: You can opt out of any marketing emails by clicking the Unsubscribe link in the email footer or by contacting us at clientservices@buildingchampions.com.

Transactional or service-related emails (e.g., billing or coaching logistics) will continue as long as you’re an active client.

Use of Artificial Intelligence (AI)

We may use secure AI tools to:

  • Summarize coaching session notes

  • Help interpret assessment data

  • Organize client service insights

All AI outputs are reviewed by a human coach before use. We never allow AI to make decisions or use your data to train models. You may opt out of AI-supported tools at any time by contacting us.

Third-Party Platforms We Use

To support your coaching experience, we securely use the following systems:

  • HubSpot: CRM, marketing, communication, SOW and invoicing

  • Microsoft 365: Email, file storage, team collaboration

  • Coach Accountable: Coaching session tracking and assessments

  • QuickBooks & Stripe: Billing and secure payment processing

Each provider processes data under strict privacy and security terms.

Cookies and Tracking

We use cookies and analytics tools to:

  • Track website performance

  • Understand visitor behavior

  • Personalize user experience

You can manage or disable cookies via your browser settings. Some features may not function properly without cookies.

Your Rights (Including GDPR & OCPA)

If you are located in the U.S., EU, or other regions with privacy protections, you may:

  • Request access to your data

  • Correct or delete your data

  • Withdraw consent to data processing

  • Opt out of AI-supported features

  • Request portability of your data (if applicable)

To exercise any of these rights, email us at clientservices@buildingchampions.com. We’ll respond within 15 days or as required by law.

Security of Your Information

We follow industry best practices to protect your information, including:

  • Role-based access control

  • Secure file and data storage

  • Regular monitoring of our systems

While we take data protection seriously, no method of transmission is completely secure. In the unlikely event of a breach, we will notify you and authorities in compliance with applicable laws.

Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18.

Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will post them on our website and notify active clients via email. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

Have questions or need help? Email: clientservices@buildingchampions.com